FAQ

Tree Time Adventures is an outdoor aerial obstacle course and tree top experience. Our courses take you on a 2-3-hour self-guided tour through the tree canopy. You will climb through obstacles and fly down zip lines leaving you feeling excited and strong. We begin with equipping every guest with our top of the line safety gear and equipment, including harnesses, pulleys, carabiners and helmets. We then take you through a detailed 30-minute safety briefing where you learn how to use the equipment and navigate the course. Once you have completed the safety brief, or as we call it, Squire School, you are free to enjoy a self guided and self-paced adventure through the forest canopy. Instructors are always near by and just a zipline away. You will find them regularly stationed nearby and patrolling the forest should you have any questions, need some help or just need some tips on how to conquer an obstacle. All Tree Time Adventure courses are environmentally designed to integrate carefully within the environment preserving as much of the natural setting as we can. This ensures that each Tree Top Adventure course offers guests a unique experience with zip lines and bridges customized to the local environment providing you with an authentic outdoor experience.

At TREE TIME ADVENTURES we have guest restrictions for age, height, weight, and adult supervision. They are in place to ensure the utmost safety standards are met for your family and our own. 

ADULT (18+) + YOUTH (3 – 14) 

One participating adult (18+) is required to supervise up to three(3) children aged 3-14 years old.
Participating adults may not supervise from the ground, they must go through the course with all minors. The 15-17 year olds do not require a participating adult, but they do require a waiver signed by either their parent or legal guardian.

TREE TIME ADVENTURE RESTRICTIONS:

MINIMUM AGE: TYPICALLY 3 YEARS  OLD FOR "THE THORN: (kids course)

MINIMUM HEIGHT: 4 FT 3 IN (51 inches)

MAXIMUM WEIGHT: 285 LBS (subject to harness fit)

We require you to book your TREE TIME ADVENTURE over the phone ahead of time. We tend to be busier on weekends and holidays so booking in advance will ensure that you have a spot available for your TREE TIME adventure. Full payment is due at the time of booking. Booking in advance will ensure that you have a spot available for your adventure.

TREE TIME ADVENTURES uses only the best harnesses to ensure you’re safety throughout your time in the trees. Our maximum waist measurement of the harness is 43 inches and the leg loops (which go around the top of your thighs) is 28 inches. If you aren't sure about the fit just stop by and we will be happy to let you try one on ahead of booking.

The TREE TIME ADVENTURE course does require a bit of physical fitness. If you can climb up a rope ladder you should be fine. Should you get on the course and have a hard time we have team members throughout who can help you.

We strongly advise ALL guests with pre-existing medical conditions to speak with their doctor prior to booking a TREE TIME ADVENTURE course. Our staff are not trained medical professionals, they are only trained on the course. They will not be allowed to assess the implications of the TREE TIME ADVENTURES activity on your pre-existing conditions. ONLY a medical professional can make that assessment.

TREE TIME ADVENTURES highly recommends that pregnant women do not take part in the course. However, we are not trained medical professionals, so we highly suggest that all pregnant guests seek their doctor’s advice before booking and of our activities.

PLEASE READ THIS SECTION CAREFULLY and our Additional Support Guide if you are a persons with a disability and would like to know if you can still go on the TREE TIME ADVENTURES course.

At TREE TIME ADVENTURES, we have certain age, height, and weight restrictions for safety purposes, but we welcome all persons who meet this criteria onto our courses. With the level of challenge on all of our courses, for some participants with special needs, we must require certain measures be taken for a participant’s safety. This may include, but is not limited to, additional equipment and/or levels of supervision for safe participation.

A fundamental requirement for all TREE TIME ADVENTURES guests to participate is the ability to climb a rope ladder without aid. All participants go through Squire School, a 30 minute training session on the use of safety equipment and systems prior to going onto any course. It's imperative that all participants are able to understand the training and are able to apply it on the course. Any participant with a disability must assess whether or not they feel they will be able to complete the course safely.

As always, safety is our top priority. While each participant is required to determine their own risk assessment, in certain circumstances, it is necessary for TREE TIME ADVENTURES to implement approved safety requirements that are required for safe operation of the course and all climbing gear. Due to our high safety standards, we require specific policies for various disabilities that include having 1-2 safety escorts for each participant with a disability.

No matter the situation, if you have a disability or just a question, please contact us at van@treetimeadventures.com to discuss your specific needs. We highly recommend that anyone questioning their ability to participate in the course come out to see it in person before making their decision.

TREE TIME ADVENTURES is open rain or shine. courtesy of our natural settings we have a great tree canopy that helps to cover us in all weather conditions. When it’s extremely hot, it typically feels several degrees cooler under the tree canopy. We monitor the weather daily for snow, ice, lightning and high winds, and will close the course as necessary to keep our guests safe. Please refer to our cancellation policy for additional details.

FOR ALL cancellation or rescheduling requests you must contact the booking line at 1-804-912-0050. 

ALL GUESTS are responsible for ensuring that TREE TIME ADVENTURES receives their request for cancellation.

Any guest canceling 7 days or more prior to the reserved booking date will have the option to reschedule their booking, receive a gift certificate allowing them to reschedule at a later date. If a reschedule is not possible a full monetary refund can be requested and only approved by management. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. All guests canceling less than 7 days prior to the reserved booking date will not receive a monetary refund, but may reschedule the booking or receive a gift certificate allowing them to reschedule at a later date.

ALL participants who do not show for their reserved booking time without prior notice of cancellation or late arrival shall be subject to the NO-SHOW policy and will not be eligible for monetary refund, rescheduling, or other credit. The Cancellation Policy as set forth here is applicable to individual participants within a group booking as well.

Please note that groups with a booking contract shall be subject to the terms and conditions set forth in their contract. Cancellation and related details are set forth in applicable group booking contracts.

Additionally, bookings purchased through third-party vendors are subject to the terms and conditions, including cancellation policies, as set forth in their agreement with such third-party vendor.

In fairness to all guests, participants with reserved bookings who fail to show for their reserved booking time and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy is applicable to all participants, including individual participants within a group booking.

* No-shows are not eligible for monetary refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost will be forfeited.

In the event that TREE TIME ADVENTURES needs to close the course prior to your booking, guests will have the option to reschedule the booking, receive a gift certificate to schedule at a later date, or a full monetary refund.

In the event the course needs to close during your adventure, guests will have the ability to reschedule for a full adventure at a later date or receive a gift certificate to schedule at a later date. Under these circumstances, no monetary refunds will be issued.

Contractual group bookings and bookings purchased through third-party vendors shall be subject to the terms and conditions set forth in their respective agreements, including terms related to cancellations on behalf of TREE TIME ADVENTURES.

Please view our Booking Terms and Conditions for more information.

Opening times vary by season and are influenced by daylight hours. We book only by appointment but can be VERY flexible with you and your appointment times. Just give us a call at 804-912-0050

You will receive a safety briefing through our Squire School and training from a qualified instructor before you begin the course. After you’ve completed the  safety briefing and we have answered all of your questions and concerns you’re officially ready to climb through the course. Although the course is self-guided, our TREE TIME Staff follows you along the ground to coach all participants and may climb up to assist you if needed.

Yes, ALWAYS AND ANY TIME. We encourage all of our guests and other park activity users to view the course activity from the ground. It's typically a great show. We also have trails below the course that are free of charge and open to the public as well as benches throughout for stopping and resting or just relaxing in the great outdoors. All are welcome to use the trails to watch friends and family playing in the treetops.

Our TREE TIME ADVENTURE course is always a perfect environment for team building. The course provides perfect opportunity for groups to work together as they figure out how to navigate the obstacles. It creates opportunity to encourage each other along the way. Companies and organizations have found TREE TIME ADVENTURES to be a great activity to have a blast and test their limits while building a  camaraderie amongst your team that's sure to last long after you return to the office.

The TREE TIME ADVENTURE course is an outdoor activity that does require a little bit of climbing and swinging so you may want to come in clothes you don’t mind getting a little dirty or working up a sweat in. We recommend participants check the weather before arriving and dress appropriately for the conditions. Closed toe shoes are required. We recommend ankle-supporting boots or sneakers. Basically, anything you can be active in and not get hurt. We do not allow participants to wear sandals, or open-toed shoes. Some participants like to wear gloves, especially if it’s cold or your hands are sensitive. Gloves are available for purchase at TREE TIME ADVENTURES. Long hair has to be tied back, waists covered and body piercings and jewelry removed or taped over. 

We highly recommend you bring cameras, phones, or any other device on the course to capture the moment, as long as they are secured to you and tucked away to prevent them from getting caught or falling to the ground. You may bring a water bottle if it can be attached with a carabiner to your harness (please bring your own carabiner). We don’t recommend you bring a bag with you into the trees because they are bulky, but if you must bring a bag, it should fit closely to your body like a backpack or fanny pack and may not interfere with the harness or required TREE TIME ADVENTURE gear.

We recommend that you plan to arrive 10-15 minutes before your scheduled session time. This will ensure you have plenty of time to find your way through the park, park your car, complete any waivers and use the restrooms before you start your adventure. You may want to increase that time on weekends and holidays when both the park and TREE TIME ADVENTURES experience increased traffic. If you arrive late and miss your adventure, or cancel day of, you are still charged for your session, so be sure to leave yourself some extra time.

Yes, you may find both our Adult and Minor Waivers online. You may either print and fill them out ahead of time or when you arrive for your appointment.  Either is fine!

Please use Google Maps to navigate your way back to the park. By typing in "Tree Time Adventures" into Google Maps, it will bring you directly to TREE TIME. We are located in the back of Scott Park. You should be able to follow our signs back to the park. The regular maps app sends you to the Courthouse unfortunately. We have reported the issue and are working on resolving it.

We take the safety of our guests very serious, our own family plays on the course, so we treat you just like family. We ensure that everyone who comes to TREE TIME ADVENTURES has the training and skills to complete a course without putting themselves or anyone else in danger. For the safety of everyone on the course, we require all participants to read and sign our waiver before going onto any part of the course. We also require a 30 minute safety briefing for both new and returning guests. This way we know everyone knows what to do when they are playing on the course. 

Yes, all waivers must be signed before starting Squire School for their safety briefing. We must have the waiver signed before we equip you with our safety harnesses and equipment. All TREE TIME ADVENTURE participants will sign a waiver for themselves and anyone they are supervising on the course. We provide you with Adult and Minor waivers online or in person. 

We've always got you covered, whether by tree canopy or insurance. All TREE TIME ADVENTURES courses are insured at levels that typically exceed ACCT standards and applicable state regulations. 

We give participants 2.5 hours from the time of booking to complete as much or as little of the courses as you like. On average it takes between 20 and 45 minutes to complete a single TREE TIME ADVENTURES course. This can vary based on the size of your group, level of experience and how busy the courses are on that particular day.

ALL TREE TIME ADVENTURE courses should take the average guest around 2 hours to complete. 

If you are worried about your spaghetti legs or shaky arms, you are not alone. It turns out TREE TIME ADVENTURES is a fantastic way to overcome your fears! What better way to overcome your fear than being equipped with the top safety features in the industry right now and surrounded by well trained staff. With our 5 point harnesses and continuous belays you won't have to worry about a thing. We are extremely proud to have helped many of our guests conquer their fear of heights. Give it a try, we promise you won't regret it. Don’t let your fears hold you back. Conquer them with TREE TIME ADVENTURES.

We recommend that you leave all your large, valuable or personal items at home or safely locked in your car. We do not have lockers or storage for guests to access. We can not store them in our building or behind our counter. We do appreciate your trust in us but we don't want to risk anything getting lost on our watch. You may also leave personal items on picnic tables at your own risk.

No one wants a hungry team, feed them picnic style under or at our multiple picnic tables. Picnic tables are available at the park but they are on a first come first serve basis, or you may reserve ahead of time for a small fee.